Refund / Cancellation Policy

Last Updated: August 2026

At Al Azeem Foundation, we value the trust and support of every contributor. This Refund / Cancellation Policy explains how refund and cancellation requests are handled for purchases, sponsorships, and support contributions made through our website.

1. General Policy

Many transactions made through our website are intended to support animal welfare, rescue, treatment, food, shelter, rehabilitation, transportation, and other care-related needs.

Because support contributions may be allocated or used shortly after payment is received, refunds may not always be possible once the funds have been committed or used for the stated animal welfare purpose.

2. Cancellation Requests

If you make a transaction by mistake and wish to cancel it, please contact us as soon as possible.

Cancellation may be possible if:

  • The payment has been completed recently

  • The funds have not yet been allocated or used

  • The request can be verified

  • No applicable legal, payment-provider, or operational restriction prevents the cancellation

We recommend contacting us immediately after identifying an incorrect transaction.

3. Refund Eligibility

A refund may be considered in circumstances such as:

  • A duplicate payment was charged

  • An incorrect amount was charged due to a technical error

  • A transaction was completed without the customer's authorization

  • The Foundation determines that a refund is appropriate based on the circumstances

Refund approval is subject to review and verification.

4. Non-Refundable Contributions

Where a contribution has already been allocated or used for animal welfare activities, it may no longer be refundable.

This may include funds used toward:

  • Veterinary treatment

  • Animal food

  • Medicines or medical supplies

  • Rescue and transportation expenses

  • Shelter and rehabilitation

  • Animal care supplies

  • Other welfare-related expenses

Where a support item or sponsorship is clearly identified as non-refundable, this will be stated on the relevant page where reasonably possible.

5. Physical Products

If the website offers a physical product that is intended to be delivered to the customer, refund or return eligibility may depend on the condition of the product and the circumstances of the transaction.

Any applicable return or refund information for physical products will be communicated on the relevant product page or through our support team.

Support or sponsorship items that are not delivered to the supporter are not treated as standard physical product returns.

6. Refund Processing

Approved refunds will generally be processed through the original payment method where possible.

Payments made through Safepay or another payment processor may be subject to the processor's procedures, timelines, and technical requirements.

Once a refund has been initiated, the time required for the amount to appear in your account may depend on your card issuer, bank, or payment provider.

7. Payment Processing Fees

Where permitted by applicable rules and payment-provider requirements, certain transaction or processing fees may not be recoverable after a payment has been processed.

If this affects a refund request, we will communicate the relevant information before processing the refund where appropriate.

8. Unauthorized Transactions

If you believe a payment was made without your authorization, please contact us immediately.

You should also contact your bank or card issuer if you believe your payment card or account has been used without permission.

We may request information necessary to investigate and verify the transaction.

9. Incorrect Transactions

If you entered an incorrect amount or selected the wrong support item, please contact us as soon as possible.

Where reasonably possible and before the funds have been allocated, we may assist with correcting or reviewing the transaction.

10. Changes to This Policy

We may update this Refund / Cancellation Policy from time to time to reflect changes in our services, payment methods, operational practices, or applicable requirements.

Any revised version will be published on this page with an updated “Last Updated” date.

11. Contact Us

For refund or cancellation requests, please contact:

Al Azeem Foundation
Address: 29L, Wapda City, Faisalabad, Pakistan
Email: info@alazeemfoundation.com
Phone: 03309357676

Opening Hours:
Monday – Saturday: 9:00 AM – 6:00 PM

When contacting us, please include your name, transaction or order details, payment date, and the reason for your request so we can review it efficiently.